- Do they have design sensitivity – can they “connect" signage to your architecture and space?
- Do they understand wayfinding?
- Do they understand branding?
- Do they manufacture the signage themselves?
- Do they have a custom sign product which may make it more difficult to add to or support?
- Do they provide signage that you can update easily?
- Do they create location plans, plots, and mapping?
- Do they provide proofs of every sign, assuring that each meets the aesthetic and functional intent?
- Do they take responsibility for compliance with all ADA and life/safety codes? Do they interface with code officers, obtain permits and address variance issues on your behalf?
- Do they provide installation services?
- Do they perform a pre-install survey to verify site conditions and to avoid placement/fit issues?
- Do they provide price protection guaranteeing the price you pay for reorders and follow-on signs?
- Do they have a web portal for the purpose of managing your sign system – a site where you can access your entire sign system – so when you need to add a sign it is priced and ready to ship.
- Do they provide you with a dedicated account executive - a single point of contact for “everything signage"?
- Do they offer “ownership services" designed to minimize your cost of ownership?
- Can they service national accounts?
- Do they offer a 5 year Guarantee which promises your satisfaction regardless of reason or circumstance?
