Do they provide you with a dedicated account executive – a person with experience who knows you, your facility and your sign system – someone ready to help when you need them?
Do they have an individualized web portal to manage your investment? Will they provide a secure site to access your entire wayfinding system, add signs, get pricing, place orders and arrange shipment?
Do they have the reach and infrastructure to service national accounts? Whether you have one location or many, will they be there for you?